About Naukri Referral Tool
1

What is Naukri’s new Referral Hiring Tool all about?

Naukri Referral_Basic_25Dec

2

What are the salient features of Naukri Referral Tool?

With Naukri Referral tool, a recruiter can:

*  Share a Job on Naukri or post a Referral only Job, for Employees

*  Share multiple jobs in a single mailer to all your employeesCustomize referral mailers

*  Import and manage contacts from multiple sources

*  Allow employees to share jobs on their social and professional networks

*  Engage your employees using points and badges system

*  Track and manage referral applies in a single interface

*  Generate Reports on referral activity as well as payout due

 

Want to know more? Click here to read about Naukri Referral Tool in detail.

Account Administration and Rights
1

What is the difference between a super-user and a sub-user?

A super-user has the admin rights on the entire account created for a company.
In addition,  create/delete/manage sub-users, edit account settings, monitor account usage, assign various permissions to sub-users, subscribe to new services, and renew existing subscriptions.

Super-user can also post jobs, manage responses through response manager.

A sub-user can post jobs, manage responses through response manager and change her sub-user password.

2

I’m having problems signing into my account. What should I do?

(In case of any problems with) If you are unable to log into Naukri Recruiter account, please check if:

If the problem persists, please email us at support@naukri.com.
Alternatively, please contact us at any of our helpline numbers.

3

Can I give permissions to specific users only to use products that I have purchased?

Yes, you can grant product usage permissions to specific users in case you’re logged in as a super-user. For this,

User Permissions_1

 

 

 

4

How many sub-users should I create?

You should create as many sub-users as the number of different individuals accessing Naukri.com Recruiter account.

In case you are facing any issues in adding more sub-users,
please contact our nearest branch office or write to us at support@naukri.com.

5

Can I buy more licenses for Resdex?

Yes, you can purchase more Resdex licenses for your users.
For this, you can contact us at any of our branches

 

6

How to create sub user?

Steps for Super-User are as follows:-

  1. Login to Naukri Recruiter account as super user.
  2. Go to “Manage Sub-Users” page.
  3. Click on Add button.add sub user
  4. Enter the email address of the recruiter. The email address entered in username will be used for communication as well. Assign required permissions. Click on Add.
  5. The new user will start appearing in Pending Users section.create sub user_2

Steps for Sub-User are as follows:-

  1. A verification mail will be sent on the added email ID. User needs to click on the verification link.
  2. As soon as the user verifies her email, she will be moved to Approved Users section in Manage Users section of super user account.
  3. Also, the user will be taken to Generate password page ( as happening previously)
  4. User can then login to her user account.

 

7

How to transfer Resdex folders from one sub-user to another?

  1. Login to Naukri Recruiter account as super user.
  2. Go to “Manage Users” page.
  3. Uncheck Resdex rights box for Approved Users to see options for transferring Resdex data.
  4. Select sub user to assign Resdex folders.

Modify User

If you select “None”, Resdex data of TestMNR1993@yopmail.com will not be transferred to any other user.
Data will remain with the same user account.

Account GST
1

I am a freelance recruiter and don’t have GST or service tax registration as my transaction volume is much lower than basic eligible level. Kindly guide me further.

Please select yourself as “Un-registered” at the time of purchasing Naukri (Info Edge) services.

2

I don’t have GST. How can I register for GST? Where can I get registered for GST?

You can login in official website of GST for registration details.

3

What will happen if I forget to mention GST while completing my transaction? Can I change the same later?

The same can be confirmed to our concerned sales person or Customer support team within the same month of transaction.

4

My transaction was created by Sales SPOC, how will my GST details or address get updated in my transaction? Where can I verify these details?

The same can be communicated to sales person. Details can be verified in proforma invoice shared by sales person.

Also GST details can be shared with gst.customer@infoedge.in

5

I want to understand GST implications with respect to my Naukri account. Whom can I contact?

For general GST related queries, please refer clients to https://recruiterzone.naukri.com/gst-implementation-for-naukri-customers/

 

For further queries, below are the POCs:-
1st : Concerned sales person

2nd : gst.customer@infoedge.in

3rd : support@naukri.com

Account KYC
1

What are KYC requirements?

 

2

Why is KYC needed?

Naukri.com is committed to protecting the data provided to us by our users and increasing the security of our customer accounts.

Hence we have rolled out mandatory Know Your Customer (KYC) requirement which will enable us to know / understand our customers better.

The objective is :-
• To protect our users from being victims of fraud
• To prevent misuse of the personal information of jobseekers, which customers are privy to
• To protect the customer’s account information and identity

We need to verify the identity and address of our customers using PAN card and Address Proof

Please refer here for more details.

3

What documents are required for KYC verification?

Following documents can be submitted for KYC verification –

 

KYC Documents

4

How can I submit my KYC documents?

  1. Login to your Naukri Recruiter account as Super User.
  2. Go to “Submit KYC Documents” link under Administration section.
    KYC_Submit documents
  3. Fill in your details and upload your PAN card and Address Proof.
    KYC_fill details
  4. We will process the documents and update your status.
    You will receive notification mail on registered email ID (for super user) about the status.
    Your pending subscriptions will get activated automatically when your KYC documents are verified.OR

    • You can also submit documents through your naukri.com account manager.
    • You can mail documents at kyc@naukri.com from super user’s email address.
5

How to check KYC verification status of my account?

  1. Login to your recruiter’s account as a super-user.
  2. Hover on Photo icon at the top right of the page.
    Go to Subscription Status page.verify_1
  3. Scroll down to the bottom of the page.
    Your current KYC Status of your account will be available in “KYC Status” section.verify_2
  4. We will also send notification email to super user when KYC documents are approved / rejected.
6

How to get KYC documents verified in case my organization has applied for PAN Card but not received it yet?

  1. On the Submit KYC Documents page, In place of PAN Card, upload copy of acknowledgement of Form 49A.
  2. KYC verification will happen on the basis of acknowledgement copy and address proof submitted.
  3. You can get a 15 day window to submit your PAN Card copy.
    You can use your subscriptions in the meanwhile.*
  4. Within 15 days, Submit PAN Card copy.
    In case of no PAN Card submission and verification within 15 days, the current subscription will get de-activated.
    After verification of PAN card, your subscription will remain activated without any extension.
Account Management
1

What is the difference between a super-user and a sub-user?

A super-user has the admin rights on the entire account created for a company.
In addition,  create/delete/manage sub-users, edit account settings, monitor account usage, assign various permissions to sub-users, subscribe to new services, and renew existing subscriptions.

Super-user can also post jobs, manage responses through response manager.

A sub-user can post jobs, manage responses through response manager and change her sub-user password.

2

I’m having problems signing into my account. What should I do?

(In case of any problems with) If you are unable to log into Naukri Recruiter account, please check if:

If the problem persists, please email us at support@naukri.com.
Alternatively, please contact us at any of our helpline numbers.

3

Can I give permissions to specific users only to use products that I have purchased?

Yes, you can grant product usage permissions to specific users in case you’re logged in as a super-user. For this,

User Permissions_1

 

 

 

4

How many sub-users should I create?

You should create as many sub-users as the number of different individuals accessing Naukri.com Recruiter account.

In case you are facing any issues in adding more sub-users,
please contact our nearest branch office or write to us at support@naukri.com.

5

Can I buy more licenses for Resdex?

Yes, you can purchase more Resdex licenses for your users.
For this, you can contact us at any of our branches

 

6

How to create sub user?

Steps for Super-User are as follows:-

  1. Login to Naukri Recruiter account as super user.
  2. Go to “Manage Sub-Users” page.
  3. Click on Add button.add sub user
  4. Enter the email address of the recruiter. The email address entered in username will be used for communication as well. Assign required permissions. Click on Add.
  5. The new user will start appearing in Pending Users section.create sub user_2

Steps for Sub-User are as follows:-

  1. A verification mail will be sent on the added email ID. User needs to click on the verification link.
  2. As soon as the user verifies her email, she will be moved to Approved Users section in Manage Users section of super user account.
  3. Also, the user will be taken to Generate password page ( as happening previously)
  4. User can then login to her user account.

 

7

How to transfer Resdex folders from one sub-user to another?

  1. Login to Naukri Recruiter account as super user.
  2. Go to “Manage Users” page.
  3. Uncheck Resdex rights box for Approved Users to see options for transferring Resdex data.
  4. Select sub user to assign Resdex folders.

Modify User

If you select “None”, Resdex data of TestMNR1993@yopmail.com will not be transferred to any other user.
Data will remain with the same user account.

8

I forgot my password. How can I retrieve it?

To retrieve your password, please go to this page and we’ll email you your account details: https://recruit.naukri.com/info/fetchPassword

Please enter your user name in the “Username” text box and click on “Send Password” button. We’ll email you your account details.

If you do not remember either your username or the email id with which you had registered for a Naukri Recruiter account, please get in touch with us at support@naukri.com.
Alternatively, please contact us at any of our branch offices.

9

Why do I keep getting logged out of my account?

If you have been logged out of your Naukri account, it is probably because:

10

Whom should I contact if I face any problems while using my account?

You can use one of the options to reach to our support team –

How to Use Resdex - Advanced Features
1

How can I search within results?

To further condense your search results and give you more precise results, you’ve the option to ‘search within results’. You can see this option in search results page

This is basically a next level search performed on your original search criteria, which remains the same.

2

Can I create templates for the emails I wish to send to candidates rather than creating a new email message every time?

Yes, for this you need to create contact templates using these steps:

This template will be listed on the ‘Manage Contact Templates’ page in case you wish to modify it in the future. This will also be available in the ‘contact selected candidates’ form under ‘use saved template’ dropdown, after you click on ‘Send Mail’ button from the resume listing page.

3

What is refine results/clusters ?

You can use the ‘Cluster’ functionality to further refine your search results. For example, after you’ve performed a search and wish to see the number of resumes against each ‘role’ in that search, you can use ‘role cluster’.  To view number of resumes against various CTC ranges, you can use ‘CTC cluster’ and so on.

4

What are resume alerts?

Resume alerts are the mails that you receive whenever any new resume matching your saved search criteria enters our resume database. This is to keep you updated on the latest matches against your saved searches.

To set alert settings and frequency:

This will set your resume alerts.

5

Can I add notes/comments to the resumes for additional information or future reference?

Yes, you can add additional notes to a resume by using the ‘Add comments’ option available at the -right on the resume listing page and resume detail page.

Click on that option and enter the desired comments

6

How can I print a resume?

To print a resume, click on the resume heading from the resume listing page. This will show the resume preview in detail. Click on the ‘Print’ option and this’ll print the resume.

7

Is it possible to download the resumes that I like or wish to refer later on?

Yes. To download resume(s):

This will download the desired resumes.

To download the resume that you’re currently viewing, simply click on the ‘Download’ option available at the of the resume preview page.

Watch a quick video tutorial on the same

8

What is Resume Freshness?

Resume Freshness indicates when a candidate was last active on our site. You can search the resumes in Resdex based on the resume freshness.

How to Use Resdex - Basic Features
1

How can I search for resumes in Resdex?

In case you are logged in as a Super-user, you can perform various administrative tasks and view MIS usage. However, to perform resume search you will need to login using a subuser account.

You can directly search in Resdex if you’re already logged in as a subuser.

This is how you can perform a search in Resdex if you are logged in as a superuser:

If you are logged in as a subuser,

2

What is the significance of keyword search in Resdex Search?

The Keyword field in the RESDEX search form searches for the inputted keyword(s) in various fields of a resume. The keywords are searched for in the following fields of the resume:

The educational institute name fields – you can search for graduates from IIT, IIM etc

3

How can I save resumes that I like during my search in Resdex ?

To save the desired resumes from the search results page

To save the desired resumes from the resume details page

The resume will be moved to the selected folder. This option is more time taking but is helpful when you wish to scan through the entire resume before moving it to a folder.

Once you have saved/moved the desired resume(s) to the folder(s), you can view them from the folder itself.

Watch a quick video tutorial on the same here

4

How can I contact candidates from Resdex?

You can contact candidates in 3 ways:

  1. Send out custom emails from your Resdex account to the candidates.
  2. Send out details of jobs (posted in Naukri) in form of email from your Resdex account to the candidates
  3. Sending out SMS from your Resdex account to the candidates

Method 1: By sending custom emails through Resdex:

Method 2: By sending job details through Resdex:

Method 3: By sending SMS

You can also contact the candidates through SMS [you’ll need to select ‘Send SMS’ action in that case in step 2 above. However, this option is available only when you’re subscribed to our Insta Hire services. For details, please contact our sales team.

Introduction to eApps
1

What is Response Management?

Response Management is a feature of eApps that helps you manage the resumes received against each job. You can move Resumes to folders, shortlist, put them on hold, deleting, forwarding and downloading them and contact candidates by email.

2

What is eApps ? How is it different from BRV ?

eApps (electronics application software) is an efficient response management tool.

Some of the salient features in eApps –

  • Manage applies to jobs on Naukri via a user-friendly interface
  • Save time by organizing all applications in various folders
  • Pre-screen candidates by asking them to respond to questionnaires when they apply for a job
  • Create a central repository of all applications received from multiple sources like print media, website etc.
  • Efficiently contact candidates using email templates
  • Search on applicant profiles using advanced search

Eapps is different from Basic Response Viewer (BRV) in multiple ways –

  • BRV [Basic Response Viewer] is a simpler version of response manager. It has limited features and is available free with classified Job Posting subscription.
  • BRV allows you to view the responses against your jobs that are posted on Naukri site only , unlike eApps, that allows you to manage responses from other media like print, your website as well.
  • eApps also provides some additional features like searching resumes, assigning filters and questionnaires to jobs, creating folders to store and track responses and contacting candidates, which are not available in BRV. eApps stores the resumes unlike BRV that stores only the responses with sme standard flolders.
Introduction to Naukri Job Postings
1

What are Naukri Job Postings? What all can I do with your Job Postings solution?

What are Naukri Job Postings? What all can I do with your Job Postings solution?

When you need to fill a position, time is money. And every minute counts.

When you need to get your job in front of the most qualified job seekers. You need an easy and reliable way to manage incoming CVs and select the right person for the job.

And that’s what posting your job on Naukri delivers – the most efficient and cost-effective way to hire online.

2

Job Posting Pricing

How much does it cost?

Our Job Posting solution has 2 variants: Hot vacancies and Classifieds. Both come in various subscription packages; basis of number of job postings / subscription period, you could pick one according to your needs.

Hot Vacancy Packs and Subscriptions

These are our premium job posting services that include:

  • No word limit for writing job description
  • Company branding (displaying logo with your jobs)
  • Send Job Alerts: Proactively reach the candidates
  • Choose from a list of multiple email ids to Receive applications
  • Attach your company Profile PPT and office images
  • Get Response manager with search and filter capability along with option to put questionnaires

Classified Listing and Subscription

These are our basic job listings that include:

  • Job advertisement – a limit of 254 characters is kept for the descriptive fields like company profile, job profile, desired candidate etc.
  • Receive matching CVs on 2 email ids.
  • Get basic online response manager

For details on various subscriptions, click here.

For more customized solutions, please contact our sales team at any of our branches.

You can also request more information by filling this form and sending it to us: Request Info

Introduction to Naukri Recruiter App
1

What is Naukri Recruiter App ?

Naukri Recruitment solutions till now were available on desktop only.
Starting July’17, we will start providing feature to use the same on mobile as well.

Naukri.com Recruiter App is the perfect solution for you to hire on the go and
connect with the potential candidates.

Designed as a companion to the Naukri Desktop recruiter platform, this app is a convenient way of hiring the best talent anytime, anywhere and across any mobile device. Use the app to:

* Search in Resdex and view relevant CVs

* Source and manage candidates

* Receive applications in real-time for your jobs

* See all previous comments on a CV

* View job responses and make the best hire in minimum possible time

 

For any queries, reach us at RecruiterAppProduct@naukri.com

 

Introduction to Resdex
1

What is Resdex ? How can i benefit from it ?

Resdex is the largest database of Jobseekers in India – with over 50 million profiles from various industries, functions, locations and experience levels.

With a Resdex subscription you get to reach out to these jobseekers and hire them to meet your recruitment needs.

Resdex offers:

Job Duration and Credits
1

For how long will my posted jobs remain advertised the site?

All jobs remain active on the site for 31 days from the date of posting.

2

How do I know the number of job postings left in my subscription?

You can view this information on recruiters’ home after you login
(in the subscription status module – for super-user).
You can also see this number at the top of Manage Jobs section.

3

For how long will my posted jobs remain advertised the site?

All jobs remain active on the site for 31 days from the date of posting.

JobPosting
1

Job Posting questionnaires

What are Job Posting questionnaires –

Questionnaires in job posting can be used to obtain additional information from the candidates applying to your job. An Intelligent Questionnaire helps recruiter narrow down on the relevant candidates.
These can help you screen candidates easily.

However, some recruiters may not be aware of questionnaires or may forget to attach these questionnaires.
Also, creating these questions can be a little confusing for some recruiters. Recruiters may not know how to frame questions and what could be the right answer types.

Auto Suggest Questionnaires  –

Now, we generate these questionnaires for your.
In order to help recruiters  with these custom questions, Naukri will now provide auto generated ‘Questionnaires.’

  • A recruiter posting a job on Naukri with eApps/CSM as response manager will be suggested a set of questions.
  • Recruiters can choose to include/reject/modify these questions and attach the same to their job.

Read more about these here

2

What are Naukri Job Postings? What all can I do with your Job Postings solution?

What are Naukri Job Postings? What all can I do with your Job Postings solution?

When you need to fill a position, time is money. And every minute counts.

When you need to get your job in front of the most qualified job seekers. You need an easy and reliable way to manage incoming CVs and select the right person for the job.

And that’s what posting your job on Naukri delivers – the most efficient and cost-effective way to hire online.

3

Job Posting Pricing

How much does it cost?

Our Job Posting solution has 2 variants: Hot vacancies and Classifieds. Both come in various subscription packages; basis of number of job postings / subscription period, you could pick one according to your needs.

Hot Vacancy Packs and Subscriptions

These are our premium job posting services that include:

  • No word limit for writing job description
  • Company branding (displaying logo with your jobs)
  • Send Job Alerts: Proactively reach the candidates
  • Choose from a list of multiple email ids to Receive applications
  • Attach your company Profile PPT and office images
  • Get Response manager with search and filter capability along with option to put questionnaires

Classified Listing and Subscription

These are our basic job listings that include:

  • Job advertisement – a limit of 254 characters is kept for the descriptive fields like company profile, job profile, desired candidate etc.
  • Receive matching CVs on 2 email ids.
  • Get basic online response manager

For details on various subscriptions, click here.

For more customized solutions, please contact our sales team at any of our branches.

You can also request more information by filling this form and sending it to us: Request Info

4

Posting a job

How can I post a job on Naukri.com?

Posting jobs on Naukri.com is quite easy with 3 simple steps:

  • Login to your Recruiter’s account at Naukri.com with the username and password mailed to you earlier.
    Go to “Job Postings” » Post a Job
  • Fill the Job Posting form, preview and post it.

Watch a video on –

 

P.S: After your payment has been validated/received by us, you can start inputting jobs immediately. If you feel that your account has inadvertently not been credited with payment, please contact us at jobs@naukri.com

5

How long will it take for my job to get reflected on Naukri site?

How long will it take for my job to get reflected on Naukri site?

It takes 30 minutes for a job posted to be visible on the site.

6

For how long will my posted jobs remain advertised the site?

All jobs remain active on the site for 31 days from the date of posting.

7

How do I know the number of job postings left in my subscription?

You can view this information on recruiters’ home after you login
(in the subscription status module – for super-user).
You can also see this number at the top of Manage Jobs section.

8

How long will it take for my job to get reflected on Naukri site?

It takes 30-45 minutes for a job posted to be visible on the site.
In some cases, when the traffic is high, this may take slightly longer.

You can reach out to our support team to help check if your job is live.
Reach us at Support@naukri.com

 

9

What is meant by ‘Refresh’ a job?

Refreshing your job advertisement means extending its duration on the site.
Each refresh consumes a job from your subscription.

This implies that if you have subscribed to a pack of 5 jobs, you can either post 5 jobs or post one job and refresh it 4 times.
Also, if you have purchased a single job posting, you will not be able to refresh it.
Single postings purchased are a one time posting that cannot be refreshed or edited.

 

10

How do I modify a job vacancy that I’ve already posted on the site?

To modify a job, you need to follow these steps:

Modify a posted job:

  • Login to your account and click on “Job Postings”. [An edit will NOT consume a fresh posting. ]
  • Go to “Manage Jobs”.
  • Or, Search for the desired job(s).
  • In the search results, click “Edit” link shown against the job you wish to edit.  This will take you to the pre-filled job posting form for that job. Make the desired changes there and finally post the job.

Modify a saved job:

  • Login to your account and click on “Job Postings”.
  • Go to “Manage Jobs”. Click on the tab “Saved Jobs”.
  • On the job listing shown at the page, click “Edit/Post” link shown against the job you wish to edit.  This will take you to the pre-filled job posting form for that job. Make the desired changes there and finally save/post the job.

Yes. For this, please write to modify@naukri.com and quote the reference ID of the job to be edited along with the details of the modifications required.

Login and Access related queries
1

How does Naukri’s recruiter app work for Sub users and super users ?

Naukri Recruiter App has been built in a way to have the same Sub user and Super user system as available on desktop.

2

Will IP and time restrictions apply on Mobile App?

Yes – IP and time restrictions will be applied on Mobile App.

In case IP restrictions are applied, the user’s mobile would need to be connected via the whitelisted IP address to connect to Naukri.
Similarly, in case of time restriction, users will only be able to access Resdex only during the allowed time period.

3

Will I get notifications while I am not logged into Recruiter App?

No, you will get Saved Searches and New Application notifications only when you are logged in to the app.

However, if you have saved Call reminder notification in Google Calendar, then the same will notified even without App login at the time of calling.

Modify or Refresh Job Posting
1

What is meant by ‘Refresh’ a job?

Refreshing your job advertisement means extending its duration on the site.
Each refresh consumes a job from your subscription.

This implies that if you have subscribed to a pack of 5 jobs, you can either post 5 jobs or post one job and refresh it 4 times.
Also, if you have purchased a single job posting, you will not be able to refresh it.
Single postings purchased are a one time posting that cannot be refreshed or edited.

 

2

How do I modify a job vacancy that I’ve already posted on the site?

To modify a job, you need to follow these steps:

Modify a posted job:

  • Login to your account and click on “Job Postings”. [An edit will NOT consume a fresh posting. ]
  • Go to “Manage Jobs”.
  • Or, Search for the desired job(s).
  • In the search results, click “Edit” link shown against the job you wish to edit.  This will take you to the pre-filled job posting form for that job. Make the desired changes there and finally post the job.

Modify a saved job:

  • Login to your account and click on “Job Postings”.
  • Go to “Manage Jobs”. Click on the tab “Saved Jobs”.
  • On the job listing shown at the page, click “Edit/Post” link shown against the job you wish to edit.  This will take you to the pre-filled job posting form for that job. Make the desired changes there and finally save/post the job.

Yes. For this, please write to modify@naukri.com and quote the reference ID of the job to be edited along with the details of the modifications required.

Naukri Recruiter App
1

What is Naukri Recruiter App ?

Naukri Recruitment solutions till now were available on desktop only.
Starting July’17, we will start providing feature to use the same on mobile as well.

Naukri.com Recruiter App is the perfect solution for you to hire on the go and
connect with the potential candidates.

Designed as a companion to the Naukri Desktop recruiter platform, this app is a convenient way of hiring the best talent anytime, anywhere and across any mobile device. Use the app to:

* Search in Resdex and view relevant CVs

* Source and manage candidates

* Receive applications in real-time for your jobs

* See all previous comments on a CV

* View job responses and make the best hire in minimum possible time

 

For any queries, reach us at RecruiterAppProduct@naukri.com

 

2

How does Naukri’s recruiter app work for Sub users and super users ?

Naukri Recruiter App has been built in a way to have the same Sub user and Super user system as available on desktop.

3

Will IP and time restrictions apply on Mobile App?

Yes – IP and time restrictions will be applied on Mobile App.

In case IP restrictions are applied, the user’s mobile would need to be connected via the whitelisted IP address to connect to Naukri.
Similarly, in case of time restriction, users will only be able to access Resdex only during the allowed time period.

4

Which all actions will the quota be deducted on app?

Resdex Quota system will work the same way on Recruiter App as it does on Desktop.

CV access Quota

CV Access quota will be deducted as per the existing quota policy.

Email Quota

Yes – sending mails from app would consume your Email quota.

5

I am sending SMS to candidates. Would it deduct my InstaSMS quota?

No, the SMS would not be deducted from your InstaSMS quota. For SMS, your cellular connection will be used. Standard charges will apply as per your plan.

6

What is drawer? How can I use this it to improve productivity?

Drawer is a app-specific local space where you can move profiles you need to take actions on.

You can take the following actions on the profiles –

  1. Send Mail
  2. Send SMS
  3. Add to Folder
  4. Delete profile
7

Can I move profiles to drawer and access it from desktop? how long is the data stored ?

The drawer data is stored locally on your phone,  and hence,
currently profiles moved to Drawer will Not be accessible from Desktop.

In case you want to access CVs from Desktop,
you can choose to move the profiles to a Resdex Folder instead of Drawer.

Data storage in Drawer
The drawer allows you to store upto 500 profiles at one time.
Once you add more profiles, earlier profiles get overwritten.

The profiles will be kept in drawer till you are logged-in to the app.
We will remove the profile once you log out.

The CV details page can only be accessed from drawer if you have an active resdex subscription.

8

Will I get notifications while I am not logged into Recruiter App?

No, you will get Saved Searches and New Application notifications only when you are logged in to the app.

However, if you have saved Call reminder notification in Google Calendar, then the same will notified even without App login at the time of calling.

Naukri Referral
1

What is Naukri’s new Referral Hiring Tool all about?

Naukri Referral_Basic_25Dec

2

What are the salient features of Naukri Referral Tool?

With Naukri Referral tool, a recruiter can:

*  Share a Job on Naukri or post a Referral only Job, for Employees

*  Share multiple jobs in a single mailer to all your employeesCustomize referral mailers

*  Import and manage contacts from multiple sources

*  Allow employees to share jobs on their social and professional networks

*  Engage your employees using points and badges system

*  Track and manage referral applies in a single interface

*  Generate Reports on referral activity as well as payout due

 

Want to know more? Click here to read about Naukri Referral Tool in detail.

NaukriRecruiter Profile
1

What is NaukriRecruiter profile?

NaukriRecruiter profile is a feature that allows you to showcase their hiring profile to interested jobseekers.

It is a free personalized solution for Recruitment consultants and HR professionals.

 

Here are a few benefits of creating NaukriRecruiter profile and attaching it to jobs and mails on Naukri.com –

 

Naukri jobs get 40% more relevant responses with NaukriRecruiter profile attached on the job posting.

Mass mails sent from Naukri Resdex get 4X more responses when NaukriRecruiter profile is attached in the mails.

2

What are the benefits of NaukriRecruiter? Is it paid ?

A recruiter profile will help in providing credibility to your job posting and emails sent by you to jobseekers by letting jobseekers know who they are interacting with for a particular job opening (By attaching your vCard to the job posting and emails to jobseekers). In addition jobseekers would be able to search and follow your recruiter profile. Jobseekers following your recruiter profile will get updates (on their Naukri jobseeker page) of any openings that you post using your profile.

 

It is a completely free service for HR professionals, Recruitment Consultants and Senior Managers who are involved in hiring candidates for their company, clients, or teams, respectively. It empowers them to make their search for talent more effective and personalized.

3

How do I use my NaukriRecruiter to contact candidates? What is a vCard?

Your NaukriRecruiter will be used to create a vCard for you, which can be attached to all emails that you send to jobseekers as well as jobs that you post on Naukri.com.

VCard is a standard format for electronic business cards. Your NaukriRecruiter vCard will contain the following information: photo, name, designation, company and location. The Vcard can be attached to a job that you have posted or emails that you send to jobseekers.

4

Why can’t I access my created NaukriRecruiter profile without verifying my email id?

We need you to verify your email-id to increase the credibility of your NaukriRecruiter profile.
This avoids any issues in case someone else tries to use your email id to create a fake NaukriRecruiter profile.

5

Who would be able to see my NaukriRecruiter?

Your NaukriRecruiter profile would be visible to jobseekers on their Naukri Jobseeker profile page and when they search for recruiter profiles on Naukri.com. Anyone with a link to your recruiter profile would be able to view it, however in order to follow your profile jobseekers have to login to their Naukri accounts.

6

What is the benefit of uploading a picture/add old employers etc.

Adding a picture adds credibility to your profile from the perspective of the candidates/jobseekers. This is likely to bring more relevant responses to your job postings and also when you contact a candidate through email. Adding earlier employers will showcase your career experience and will add credibility to your recruiter profile.

7

Can I post Jobs using NaukriRecruiter? Where can i see applies to these ?

You can post Quick Jobs which contain the following fields: Designation hiring for, Location hiring for, Company hiring for and Link to Job. Jobseekers following your NaukriRecruiter on Naukri would be able to view these jobs. In addition any job posting where the responses are collected in an email id used to create a NaukriRecruiter, will be displayed in that NaukriRecruiter.

For the jobs that are posted using your NaukriRecruiter, you will receive all jobseeker applications to the email id which was used to create your NaukriRecruiter.

There is no limit to the number of jobs that you can add under Currently Hiring. However, only 10 jobs will be visible on your NaukriRecruiter at a time, with the option to view more jobs.

8

How can jobseekers contact me based on my NaukriRecruiter Profile?

Jobseekers cannot contact you directly based on your recruiter profile. They can follow your recruiter profile using their Naukri Jobseeker profiles and get updates on the jobs that are associated with your NaukriRecruiter. In addition they can apply on jobs that you post using your NaukriRecruiter. These applications will go directly to the email id with which you have registered your NaukriRecruiter.
In addition jobseekers can send personalized messages to you. These will sent on your registered email id as well as in online Inbox.

9

Can I log in to ResDex or job postings using my NaukriRecruiter profile email password?

If your sub user login email ID is same as NaukriRecruiter primary email ID, you can login to ResDex or job postings using your NaukriRecruiter email and password.

10

I have a username password for Naukri Resdex and/or Naukri Job Postings. Can I log in to NaukriRecruiter with that?

If your sub user login email ID is same as NaukriRecruiter primary email ID, you can use your username password for Naukri Resdex and/or Naukri Job Postings to log in to the NaukriRecruiter.

Posting a job
1

Posting a job

How can I post a job on Naukri.com?

Posting jobs on Naukri.com is quite easy with 3 simple steps:

  • Login to your Recruiter’s account at Naukri.com with the username and password mailed to you earlier.
    Go to “Job Postings” » Post a Job
  • Fill the Job Posting form, preview and post it.

Watch a video on –

 

P.S: After your payment has been validated/received by us, you can start inputting jobs immediately. If you feel that your account has inadvertently not been credited with payment, please contact us at jobs@naukri.com

2

How long will it take for my job to get reflected on Naukri site?

How long will it take for my job to get reflected on Naukri site?

It takes 30 minutes for a job posted to be visible on the site.

3

How long will it take for my job to get reflected on Naukri site?

It takes 30-45 minutes for a job posted to be visible on the site.
In some cases, when the traffic is high, this may take slightly longer.

You can reach out to our support team to help check if your job is live.
Reach us at Support@naukri.com

 

Questionnaires and Application Filters
1

Job Posting questionnaires

What are Job Posting questionnaires –

Questionnaires in job posting can be used to obtain additional information from the candidates applying to your job. An Intelligent Questionnaire helps recruiter narrow down on the relevant candidates.
These can help you screen candidates easily.

However, some recruiters may not be aware of questionnaires or may forget to attach these questionnaires.
Also, creating these questions can be a little confusing for some recruiters. Recruiters may not know how to frame questions and what could be the right answer types.

Auto Suggest Questionnaires  –

Now, we generate these questionnaires for your.
In order to help recruiters  with these custom questions, Naukri will now provide auto generated ‘Questionnaires.’

  • A recruiter posting a job on Naukri with eApps/CSM as response manager will be suggested a set of questions.
  • Recruiters can choose to include/reject/modify these questions and attach the same to their job.

Read more about these here

2

Can I set filters to screen out Unmatched responses ?

Yes, Personalized Application Filters allow recruiters to
define criteria and receive only those responses which match these.

It allows recruiter to  –

* Set Customized Filters
* Modify filters according to your needs
* Get only relevant responses directly in your Inbox

Currently filters are available on following fields –
a. Star Rating (Naukri defined application relevance score)
b.  Location
c.  Experience
d.  CTC
e.  Education
f. Industry

Read more about these here

 

Remove Job Posting
1

How do I remove my job from your site?

If you wish to remove an already posted job from the site:

Resdex
1

What is Resdex ? How can i benefit from it ?

Resdex is the largest database of Jobseekers in India – with over 50 million profiles from various industries, functions, locations and experience levels.

With a Resdex subscription you get to reach out to these jobseekers and hire them to meet your recruitment needs.

Resdex offers:

2

What are the different subscription packages available for Resdex? Which one should I buy?

You can check out various subscription packages for Resdex.
For details about the subscription packages, you may contact us at any of our branches.

To know more details and for further assistance on your purchase decision,
you may fill up “Request a call back” form and our sales representative will get back to you.

3

Is there any demo version of Resdex for trial purpose before I make a purchase decision?

Yes, you may check out Demo Resdex to try out various search options of Resdex & how they work.
To view the contact details of candidate, you would need to subscribe to Resdex.

You may also contact us at any of our branches. Click here to view our branches at various locations.

4

How can I search for resumes in Resdex?

In case you are logged in as a Super-user, you can perform various administrative tasks and view MIS usage. However, to perform resume search you will need to login using a subuser account.

You can directly search in Resdex if you’re already logged in as a subuser.

This is how you can perform a search in Resdex if you are logged in as a superuser:

If you are logged in as a subuser,

5

What is the significance of keyword search in Resdex Search?

The Keyword field in the RESDEX search form searches for the inputted keyword(s) in various fields of a resume. The keywords are searched for in the following fields of the resume:

The educational institute name fields – you can search for graduates from IIT, IIM etc

6

How can I save resumes that I like during my search in Resdex ?

To save the desired resumes from the search results page

To save the desired resumes from the resume details page

The resume will be moved to the selected folder. This option is more time taking but is helpful when you wish to scan through the entire resume before moving it to a folder.

Once you have saved/moved the desired resume(s) to the folder(s), you can view them from the folder itself.

Watch a quick video tutorial on the same here

7

How can I contact candidates from Resdex?

You can contact candidates in 3 ways:

  1. Send out custom emails from your Resdex account to the candidates.
  2. Send out details of jobs (posted in Naukri) in form of email from your Resdex account to the candidates
  3. Sending out SMS from your Resdex account to the candidates

Method 1: By sending custom emails through Resdex:

Method 2: By sending job details through Resdex:

Method 3: By sending SMS

You can also contact the candidates through SMS [you’ll need to select ‘Send SMS’ action in that case in step 2 above. However, this option is available only when you’re subscribed to our Insta Hire services. For details, please contact our sales team.

8

How can I search within results?

To further condense your search results and give you more precise results, you’ve the option to ‘search within results’. You can see this option in search results page

This is basically a next level search performed on your original search criteria, which remains the same.

9

Can I create templates for the emails I wish to send to candidates rather than creating a new email message every time?

Yes, for this you need to create contact templates using these steps:

This template will be listed on the ‘Manage Contact Templates’ page in case you wish to modify it in the future. This will also be available in the ‘contact selected candidates’ form under ‘use saved template’ dropdown, after you click on ‘Send Mail’ button from the resume listing page.

10

What is refine results/clusters ?

You can use the ‘Cluster’ functionality to further refine your search results. For example, after you’ve performed a search and wish to see the number of resumes against each ‘role’ in that search, you can use ‘role cluster’.  To view number of resumes against various CTC ranges, you can use ‘CTC cluster’ and so on.

Resdex Quota related Queries
1

Which all actions will the quota be deducted on app?

Resdex Quota system will work the same way on Recruiter App as it does on Desktop.

CV access Quota

CV Access quota will be deducted as per the existing quota policy.

Email Quota

Yes – sending mails from app would consume your Email quota.

2

I am sending SMS to candidates. Would it deduct my InstaSMS quota?

No, the SMS would not be deducted from your InstaSMS quota. For SMS, your cellular connection will be used. Standard charges will apply as per your plan.

Resdex Subscriptions
1

What are the different subscription packages available for Resdex? Which one should I buy?

You can check out various subscription packages for Resdex.
For details about the subscription packages, you may contact us at any of our branches.

To know more details and for further assistance on your purchase decision,
you may fill up “Request a call back” form and our sales representative will get back to you.

2

Is there any demo version of Resdex for trial purpose before I make a purchase decision?

Yes, you may check out Demo Resdex to try out various search options of Resdex & how they work.
To view the contact details of candidate, you would need to subscribe to Resdex.

You may also contact us at any of our branches. Click here to view our branches at various locations.

3

Can I buy more licenses for Resdex?

Yes, for this please contact us at any of our branches.
Click here to see branch-wise contact details.

Resdex User Management
1

What is the significance of ‘Available usernames’? What happens if I turn it ON or OFF?

‘Available usernames’ shows the sub-user names that are not currently logged into Resdex and are available for use.

You need to be a Super-user to turn this feature ON / OFF. If you turn it ON, you will enable sub-user(s) of your account to see a list of usernames who are not using Resdex. Thus, they can select any of the idle usernames & login to the database.

Please note that you’ll be able to view the list of available sub-users only when you’ve permissions to do so else you’ll need to contact your super-user for this.

2

What is meant by ‘Reset sub-user’?

You need to be a Super-user to turn this feature ON / OFF. If you turn it ON, you will empower sub-user(s) of your account to reset their login id if somebody has already logged into the Resdex with the same username.

In case you are a super-user, then you can reset any of the sub-user logins.  For this go to main menu and click on ‘Reset sub-user(s)’. From the listed sub-user names, click on the ones that you wish to reset and click the ‘Reset’ button.

3

How can I keep track of user activity in my Resdex account?

To view Resdex activity in your account over a period of time, you can generate and view the following reports after you login to account as a super-user [These reports are available to super-user only]:

Besides, you can also customize the reports’ display and choose the fields to be included.

You can access Resdex reports in either of the following ways:

For later use, you can also download these reports in MS Excel format.

In case you wish to receive these reports in your mailbox at regular intervals, you can set daily, monthly, weekly alerts for these reports. However, this functionality is available only to a super-user.

4

How to transfer Resdex folders from one sub-user to another?

  1. Login to Naukri Recruiter account as super user.
  2. Go to “Manage Users” page.
  3. Uncheck Resdex rights box for Approved Users to see options for transferring Resdex data.
  4. Select sub user to assign Resdex folders.

Modify User

If you select “None”, Resdex data of TestMNR1993@yopmail.com will not be transferred to any other user.
Data will remain with the same user account.

Response Management- eApps
1

What is Response Management?

Response Management is a feature of eApps that helps you manage the resumes received against each job. You can move Resumes to folders, shortlist, put them on hold, deleting, forwarding and downloading them and contact candidates by email.

2

What is eApps ? How is it different from BRV ?

eApps (electronics application software) is an efficient response management tool.

Some of the salient features in eApps –

  • Manage applies to jobs on Naukri via a user-friendly interface
  • Save time by organizing all applications in various folders
  • Pre-screen candidates by asking them to respond to questionnaires when they apply for a job
  • Create a central repository of all applications received from multiple sources like print media, website etc.
  • Efficiently contact candidates using email templates
  • Search on applicant profiles using advanced search

Eapps is different from Basic Response Viewer (BRV) in multiple ways –

  • BRV [Basic Response Viewer] is a simpler version of response manager. It has limited features and is available free with classified Job Posting subscription.
  • BRV allows you to view the responses against your jobs that are posted on Naukri site only , unlike eApps, that allows you to manage responses from other media like print, your website as well.
  • eApps also provides some additional features like searching resumes, assigning filters and questionnaires to jobs, creating folders to store and track responses and contacting candidates, which are not available in BRV. eApps stores the resumes unlike BRV that stores only the responses with sme standard flolders.
Support
1

I’m having problems signing into my account. What should I do?

(In case of any problems with) If you are unable to log into Naukri Recruiter account, please check if:

If the problem persists, please email us at support@naukri.com.
Alternatively, please contact us at any of our helpline numbers.

2

I forgot my password. How can I retrieve it?

To retrieve your password, please go to this page and we’ll email you your account details: https://recruit.naukri.com/info/fetchPassword

Please enter your user name in the “Username” text box and click on “Send Password” button. We’ll email you your account details.

If you do not remember either your username or the email id with which you had registered for a Naukri Recruiter account, please get in touch with us at support@naukri.com.
Alternatively, please contact us at any of our branch offices.

3

Whom should I contact if I face any problems while using my account?

You can use one of the options to reach to our support team –

4

Which browsers are supported by Naukri?

Support
1

I’m having problems signing into my account. What should I do?

(In case of any problems with) If you are unable to log into Naukri Recruiter account, please check if:

If the problem persists, please email us at support@naukri.com.
Alternatively, please contact us at any of our helpline numbers.

2

I forgot my password. How can I retrieve it?

To retrieve your password, please go to this page and we’ll email you your account details: https://recruit.naukri.com/info/fetchPassword

Please enter your user name in the “Username” text box and click on “Send Password” button. We’ll email you your account details.

If you do not remember either your username or the email id with which you had registered for a Naukri Recruiter account, please get in touch with us at support@naukri.com.
Alternatively, please contact us at any of our branch offices.

3

Whom should I contact if I face any problems while using my account?

You can use one of the options to reach to our support team –

4

Which browsers are supported by Naukri?

Tracking Job Posting Applies
1

How do I view the applications/responses received for the job that I have posted?

For the job that you’ve posted on Naukri, you can choose to receive the applications in different ways:

2

Where can I see the jobs posted by me in the last few months ?

  1. Jobs posted by you during the last 3 months on Naukri site but that are not currently active are marked as ‘Inactive’ jobs. You can’t edit and refresh such jobs but can recall them. These jobs are available in your account for a period of 3 months from the date of these being inactive.
    You can view them under Manage jobs and responses page
  2. Jobs that are currently active on the site are marked as ‘Active’ jobs.
    A job remains active till 30 days from the date of posting or the date of refresh. You can edit and refresh live jobs. You can also manage the responses for these jobs and download them.
Uncategorized
1

What is Naukri’s new Referral Hiring Tool all about?

Naukri Referral_Basic_25Dec

Usage related Queries
1

What is drawer? How can I use this it to improve productivity?

Drawer is a app-specific local space where you can move profiles you need to take actions on.

You can take the following actions on the profiles –

  1. Send Mail
  2. Send SMS
  3. Add to Folder
  4. Delete profile
2

Can I move profiles to drawer and access it from desktop? how long is the data stored ?

The drawer data is stored locally on your phone,  and hence,
currently profiles moved to Drawer will Not be accessible from Desktop.

In case you want to access CVs from Desktop,
you can choose to move the profiles to a Resdex Folder instead of Drawer.

Data storage in Drawer
The drawer allows you to store upto 500 profiles at one time.
Once you add more profiles, earlier profiles get overwritten.

The profiles will be kept in drawer till you are logged-in to the app.
We will remove the profile once you log out.

The CV details page can only be accessed from drawer if you have an active resdex subscription.

3

Will I get notifications while I am not logged into Recruiter App?

No, you will get Saved Searches and New Application notifications only when you are logged in to the app.

However, if you have saved Call reminder notification in Google Calendar, then the same will notified even without App login at the time of calling.

User Login - Password and Security
1

I forgot my password. How can I retrieve it?

To retrieve your password, please go to this page and we’ll email you your account details: https://recruit.naukri.com/info/fetchPassword

Please enter your user name in the “Username” text box and click on “Send Password” button. We’ll email you your account details.

If you do not remember either your username or the email id with which you had registered for a Naukri Recruiter account, please get in touch with us at support@naukri.com.
Alternatively, please contact us at any of our branch offices.

2

Why do I keep getting logged out of my account?

If you have been logged out of your Naukri account, it is probably because:

3

Whom should I contact if I face any problems while using my account?

You can use one of the options to reach to our support team –

4

What is OTP based login authentication for sub users and super users?

To prevent any unauthorized access in your accounts and verify each recruiter account offered by Naukri,
all users will be required to enter a One Time Password (OTP) after submitting username/password
before they can use any Naukri service.

5

What are the Pre-requisites for OTP based Login?

There are 2 pre-requisites for OTP based Login:-